Privacy policy

Data controller

The controller of personal data collected through this website is CX by Design (Mirela Saračević Trogrlić). For any questions about the processing of personal data, you can contact us by e-mail.

What data we collect

Through the contact form we collect your name, e-mail address and the content of your message, and, if you provide them, your company name and phone number.

When you sign up for a training, we collect your name, e-mail address and the details needed to organise the training.

With your consent, we also use analytics cookies (Google Analytics) to understand how the site is used.

Purpose and legal basis

We process contact form data to respond to your enquiry (legitimate interest, or steps taken prior to entering into a contract).

We process training signup data to organise and deliver the training (performance of a contract).

We process analytics data solely on the basis of your consent, which you can withdraw at any time via the cookie settings.

How long we keep your data

We keep personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

Who we share data with

We do not sell or share your data with third parties for marketing purposes. Data may be shared with trusted service providers that enable the site to operate (e.g. hosting, analytics), and only to the extent necessary.

Cookies

The site uses essential cookies required for its operation and, with your consent, analytics cookies (Google Analytics). You can change your consent at any time by clicking “Cookie settings” in the site footer.

Your rights

Under the General Data Protection Regulation (GDPR) you have the right to access, rectify, erase and restrict the processing of your data, the right to object, and the right to data portability.

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP).

Contact

To exercise your rights or for any questions about this privacy policy, please contact us by e-mail.